policies

(boring, yet important to know!)

PAYMENT

  • We accept all payments through Paypal or Credit Card.
  • All prices are listed in Euro (€)

SHIPPING

  • All items are made to order.
  • The production time is ranged between 3-5 business days. However, if your item is finished sooner, we will ship it immediately.
  • You will be notified when your item has been shipped.
  • All items are shipped from Mainz, Germany via Deutsche Post.
  • We ship worldwide.
  • Orders within Europe will take 3-5 days.
  • International orders can take up to 14-30 business days. Please consider this when you're ordering. Additional delays can also be caused by customs in the foreign country.

  • The buyer is responsible for any and all Duties and Customs charges that may be incurred. We're not responsible for this.

  • Tracking number is not included. If you require one, please contact me on hallo@sugarlyhome.com to make arrangements. You will be invoiced the difference. Additional fee for tracking number is € 2.50.
  • Free Shipping to Germany for orders over €65

REFUNDS & EXCHANGE

  • We don’t accept any refund nor exchange.
  • However, should you need to contact me for any reason, please email me on hallo@sugarlyhome.com within 7 days of receiving the item. I will be happy to answer all your question.